Refund Policy
Thank you for your purchase from www.collectivefarms.com! ALL PURCHASES MADE ON COLLECTIVEFARMS.COM
ARE NON-RETURNABLE AND ALL SALES ARE FINAL If you are experiencing issues with an item please contact info@collectivefarms.com- we will be more than happy to speak with you!
At Collective Farms, your satisfaction is important to us. Due to the nature of our products, we do not accept returns or offer refunds once an order has been shipped.Because we sell consumable hemp-derived products, we are unable to resell any items that have left our facility. This is standard practice across the industry to ensure product safety, quality, and compliance.
Please make sure to review your order carefully before completing your purchase. If you have questions about any product, feel free to contact us at info@collectivefarms.com prior to ordering — we’re happy to help.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 72 hours of delivery with photos and a description of the issue. We’ll work quickly to resolve the situation with a replacement or other appropriate solution.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 72 hours of delivery with photos and a description of the issue. We’ll work quickly to resolve the situation with a replacement or other appropriate solution.
Lost or Stolen Packages
Collectivefarms.com is not responsible for packages that are marked as “delivered” by the carrier but not received. We recommend reaching out directly to the shipping carrier to file a claim. We're happy to assist you in that process if needed.By purchasing from collectivefarms.com, you agree to this return policy.
Collectivefarms.com is not responsible for packages that are marked as “delivered” by the carrier but not received. We recommend reaching out directly to the shipping carrier to file a claim. We're happy to assist you in that process if needed.By purchasing from collectivefarms.com, you agree to this return policy.
Shipping DelaysCarrier ResponsibilityPlease note that UPS and USPS are third-party carriers. Once your package is in their possession, we have no control over shipping times, transit delays, weather disruptions, labor strikes, or any other unforeseen circumstances that may affect delivery.
No Refunds for Carrier Delays
We do not issue refunds, credits, or replacements due to delivery delays caused by UPS or USPS. This includes, but is not limited to:
We do not issue refunds, credits, or replacements due to delivery delays caused by UPS or USPS. This includes, but is not limited to:
- Weather conditions
- Mechanical issues
- Incorrect routing by UPS or USPS
- Peak-season delays
- Any other USPS or UPS-related interruptions outside of our control
Customer ResponsibilityCustomers are responsible for ensuring that the shipping address provided at checkout is complete and accurate. We are not liable for delayed, lost, or returned packages due to incorrect or incomplete addresses.Collective Farms will only accept returns and refunds on items purchased directly from collectivefarms.com . Collective Farms will not allow returns from a purchase made in a retail store.